Our Website

We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these. Whilst we attempt to be as accurate as possible with the specifications of the artwork offered for sale, we cannot be held responsible for any inaccuracies.

Framing

All frames at Heritage Forge are bespoke and made to order. The company staff will assist you in selecting appropriate framing options, where ultimately the choice and decision lays with you, the customer. Accordingly we cannot offer a refund if you subsequently decide, upon receipt, that the frame is not to your liking or you feel it is now unsuitable. We will happily replace or change any framing that we have completed, if damaged whilst in the company care.

We will endeavour to undertake all framing within four weeks. Frequently we may complete within that period. Depending on frame availability this may vary, and you will be advised accordingly. Please note that certain frames, whilst visible in the company, may not be readily available (either due to it being discontinued, or through lack of availability from the European supplier).

Queries and Complaints

Whilst Heritage Forge endeavour to handle all enquiries and fulfil all orders speedily, effectively and without incident, it is not possible to guarantee there will never be a problem. Should you have any complaints about our products or services, we would request that these be put in writing and sent either via e-mail using the email address heritageforge@qwestoffice.net , or by post to the following address:

Heritage Forge


15 South Jeremy St. (840 West)
Salt Lake City, Utah 84104


Office: 801-364-6975
Fax: 801-364-6976

Naturally we aim to ensure that such a situation never arises. Any complaint received will be acknowledged within five working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.